Terms & Conditions

We have made series of Definitions of terms/words to be encountered while engaging with the company & while reading through the terms and conditions of the company’s trade.

1: Regulations – these Regulations, specifying, in particular, the principles of concluding remote contracts with or through Website as well as the principles of performance of these contracts, the rights and obligations of the Service Provider and the User, and the principle of complaint procedure.

2: Cryptocurrency – a transferable property right which is neither legal tender, electronic money nor a financial instrument. The list of Cryptocurrencies whose turnover, deposits and withdrawals are allowed on the Website is published on the Website.

3: Consumer – a natural person using the Website in a manner not directly related to its business or professional activity.

4: User – an entity which uses the Website, or the company’s services.

5: Service – providing Users with an electronic platform for the exchange of information and concluding Transactions, as well as other actions of the Service Provider, enabling the operation and use of the website.

6: Service Contract – the contract concluded between the Service Provider and the User, by acceptance of the Regulations by the User, which defines the principles of using the Services provided by the Service Provider by the User, the content of the Service Contract include: Regulations, table of fees and pricing posted on the Website in tab “fees”, KYC, CDD POLICY, privacy policy.

7: Website – the Service Provider’s webpage operating under the domain gravityrates.org with all its subpages and tabs.

8: Transaction – the contract of sale of the Cryptocurrency in exchange for another Cryptocurrency or in exchange for the Fiat Funds, concluded by Users through the Website, as well as deposits and withdrawals made by the user.

9: Account – the User’s account created on its order on the basis of its personal data provided by the User and constituting a collection of data stored in the Service Provider’s Website and IT system concerning a given User, services providing for him, as well as the ordered, executed Transactions and concluded contracts.

10: Login Details – data given or determined by the User (including password and OTAC) enabling it to access the Account.

11: Fiat Funds – traditional currencies, i.e. those commonly recognised by governments as legal tender. The list of Fiat Funds whose turnover, deposits and withdrawals are allowed by the Service is published on the Website’s pages.

12: AML / CTF risk assessment – evaluation as to whether transactions, behaviours, or a user create risks of laundering funds originating from illegal activities or financing of terrorism; performed by Service Provider, also with support from external service providers; as fulfillment of the obligation set forth guidelines published by international organizations and binding provisions of law.

It’s important to note that the company does not tolerate money laundering activities. Proper measures are taken to avoid such users.

1: The User acknowledges that the Service Provider guarantees the User profits, in connection with the use of the company’s services.

2: The User agrees not to perform any actions through the Website that violate: the provisions of these Regulations, guidelines published on the Website and the company’s policies, the Website policy, legal provisions or good morals.

3: The User agrees to use the Website solely for its own personal use, in its own name and on its own behalf. The company also conducts authentic account verification for every user.

4: The User agrees to use the organization’s Website in a good faith, in particular, to immediately notify the Service Provider of any errors observed in the Website software and to refrain from using any errors observed in the Website software to the detriment of the Service Provider or other Users. Transactions executed in breach of this section shall be treated accordingly.

Transaction execution is possible for a User who:

1: has registered and verified the Account on the Website, and Transaction is within the limits of completed verification;

A: logged into his Account;

B: made a deposit of Cryptocurrencies or Fiat Funds in accordance with the instructions available on the Website;

C: submitted an instruction to execute a Transaction with no doubt.

2 The instruction to execute a Transaction shall be submitted through specifying all required parameters of the Transaction.

3: Under no circumstances shall a Transaction (including the fee) be executed in excess of the value of funds held.

1: The User may order the withdrawal of Fiat Funds or Cryptocurrencies available on its Account.

The time between ordering the withdrawal, withdrawing Cryptocurrency or Fiat Funds and time of the entry on the Website’s Account or withdrawal on the bank account or User’s addresses depends on the kind of Cryptocurrency or Fiat Funds, and is not up to Service Provider.

2: The minimum and maximum value of deposits, payments and withdrawals of Fiat Funds and Cryptocurrencies is specified and requires account verification.

3: Deposits and withdrawals are credited 24/7 in accordance with the laws regulating the company’s services.

4: The Service Provider shall implement the withdrawal of the Fiat Funds or Cryptocurrencies to the accounts belonging to and indicated by the User. Information about the owner of the bank account used for withdrawals of Fiat Funds has to be identical with those provided to the Service Provider as personal data of User.

5: If due to technical, economical or business conditions of Service Provider Fiat Funds cannot be withdrawn (for example if Service Provider has no bank accounts allowing it to keep such Fiat Funds), the equivalent of User’s Fiat Funds shall be paid in Bitcoin to the address indicated by the User.

6: Service Provider shall announce the plan to Delist a Cryptocurrency or Fiat Fund at least two weeks (14 days) in advance. After this period it will be no longer possible to create new orders involving said Cryptocurrency or Fiat Fund and all existing orders will be cancelled. The announcement described in the previous paragraph shall be made via e-mail sent directly to the User and by publishing information on the Website.

1: The User has the right to submit a complaint in connection with improper operation of the Website, including improper implementation of Transactions.

2: A complaint may be reported by sending an e-mail to the address provided by the Service Provider on the Website, via the Website or in writing to the address of the Service Provider’s registered office.

3: A complaint shall include:
data enabling identification and contact with the User;
a description of the action or omission in question;
the manner in which the User would like the Service Provider to consider the complaint;
any other information the User considers relevant.

4: Within 1 working day (which includes every day other than a Public holiday, acceptance of the complaint for consideration will be confirmed by the Service Provider.

5: Complaints will be considered on the basis of information provided by the User.
Complaints shall be considered immediately, but not later than within 14 working days from the date of delivery of the complaint to the Service Provider. Within this period, the Service Provider will propose via e-mail or the Website:

A: to accept the complaint in the manner requested by the User;
B: to reject the complaint together with the reasons for such a decision; or
C: alternative handling of the complaint.

1: Gravityrates is a registered trademark.

2: All graphics, animations, texts and other content, including functionality, distribution and location of specific elements used on Website are law protected copyright works.

3: The User is entitled to use the works within the scope of permitted private use provided by legal provisions.

4: Use beyond the permitted private use requires the prior consent of the Service Provider.

The Service Contract shall be terminated:

1: upon the User’s request;

2: by the Service Provider – by notice in cases specified in the Regulations.

3: The User being a Consumer has the right to withdraw from the Service Contract without giving a reason within 14 days from the date of conclusion of the Contract by submitting a notice of withdrawal.

4: By accepting the Regulations, the User agrees that the use of the Services before the expiry of the above-mentioned term is tantamount to the expiration of the right of withdrawal from the contract.

5: The User is entitled to terminate the Service Contract with 30 days’ notice period by submitting a notice of termination of the Service Contract to the Service Provider.

6: The period of notice shall be calculated from the date of withdrawal of all funds by the User located on his Account. If it is impossible to withdraw or return all funds, the notice period shall be calculated from the last day of the month when the termination notice was provided by the User.

7: Withdrawal of funds by the User after issuing termination notice is free, regardless of the current fees and pricing. But however, if the user decides to terminate the contract and requests for withdrawal of funds while the transaction is still in progress, such user will be required to pay for the fees to be used in processing the termination request except if the transaction engaged in, does not attract any fees. Transactions that requires fees to process it’s termination includes;
Active veteran investment portfolio engagement, account BOT system reloading, yearly account system updating, Account upgrade, account downgrade, standard portfolio abrupt disruption within the first 18 hours, transfer request in progress.
The fee to be paid is not fixed but rather depends on the nature of transaction. However, the organization is to calculate the costs of such process and present it to the user who has requested for termination of any of the listed services above.

8: After termination notice provided by any party, User can no longer make any deposit.

In particular, the Service Provider shall not be liable for:

1: deletion of data entered by the Users into the Service Provider’s IT system from IT systems beyond the Service Provider’s control.

2: consequences related to the loss or making available of the Login Details by the User to third parties.

The principles of personal data processing by the Service Provider and regulations concerning the Privacy Policy and Cookies are contained in the Privacy Policy published on the Website.